910-295-6831 | Toll-free 800-755-2500Insurance
When you register with our office, please make sure that you provide us with the most up-to-date demographic and insurance information. We will request a copy of your insurance cards for your electronic health record and our billing system. If your insurance information should change at any point, please contact our office so we can file your services to the proper insurance carrier for payment. It is the patient’s responsibility to provide Pinehurst Surgical with the complete and correct insurance information. If the appropriate and full insurance information is not presented to Pinehurst Surgical prior to or at the time of service to bill on your behalf, we will be forced to bill you directly for the services provided.
If you have chosen a Medicare Advantage plan, also known as a Medicare Managed Care plan, it is extremely important that you present the appropriate card. Only those patients with traditional Medicare should present their red, white, and blue card. This will enable our staff to file your charges to the correct Medicare insurance carrier.
Understand your insurance coverage and follow the guidelines within your insurance policy. Your insurance coverage will outline benefits which you should be aware of before physician or hospital services are obtained. Please be aware of authorization requirements for professional services, co-payments, co-insurance, and deductible amounts. When you understand your benefits, it helps both of us to ensure your billing information is correct and that your charges will be paid or responded to by the insurance company. Please contact your insurance company directly if you have any questions or concerns about your coverage or policy limitations.
We respectfully require timely payments to your account. We require that you pay what you owe for Pinehurst Surgical Clinic’s services that have been provided to you as noted on your personal billing statement. Our statement is reader friendly, however, if you feel that there is a discrepancy with your statement, please call us at 910-295-6831.
Assist us with contacting your insurance company should we need your help. We may need your assistance from time to time with your insurance company if your bill has not been paid in a timely manner. Often there are times that it will require the patient to become involved to get the bill paid. The insurance company will normally send a letter or there will be a notation on the insurance explanation of benefits asking for patient information. If you see either of these requests from your insurance company, please respond in a prompt manner so the insurance carrier will process your claim. Ultimately, it is the patient's responsibility to make sure their account is paid in full.
We participate with a number of insurance plans. For more information about some of the more common insurance plans, please see the links listed below.
Each of our specialty centers can inform you concerning our plan participation.