910-295-6831 | Toll-free 800-755-2500Billing questions
Will you file insurance for me?
As a service to our patients, we will file insurance claims for each of your insurance policies. Copayment and/or coinsurance obligations are due and payable at the time you receive the services. Our staff will be pleased to talk with you about our fees, answer any insurance questions, and provide you with an estimate of your charges. If at any time you have questions concerning your charges, please let us know.
Can I pay with a credit card?
You may charge your medical bill to your MasterCard, Visa, American Express or Discover charge card. You may also pay your bill on-line. Please refer to Online Bill Pay for additional information.
What happens if I’m unable to pay?
We understand there may be unexpected circumstances when you cannot pay at the time you receive medical care. Our Financial Counselors are available Monday through Friday from 8am to 5pm to assist you with payment options, medical credit financing, and billing questions. We can work with you to establish an individualized payment plan that will accommodate your financial needs. If you are unable to meet your financial obligation, please call 910-295-6831 and ask for a Financial Counselor.
How do I set up an account for billing?
When you arrive at Pinehurst Surgical for your first appointment you will be directed to register with our Business Office registration staff. During this registration process, you will be assigned a unique account number and asked to provide information about yourself and your insurance coverage. The information you provide will be stored in your electronic medical record and our billing system. Please arrive prepared to pay for any of your financial obligations at the time of your visit. Our staff is trained to submit the proper information to the insurance company and we will make the billing process as easy as possible for you.
After you receive your medical care, Pinehurst Surgical will file your insurance for you. Our staff will collect any co-payments, co-insurance, and/or deductibles. Listed below are some additional services you can expect from our facility.
How will I know if my insurance company has paid?
We will send by postal mail a reader friendly statement indicating your account summary of charges after insurance has responded. It will show the charges by line item, the amount paid by your insurance carrier, and your amount due after insurance. As long as your account is current, you will receive statements from us until your bill is paid in full by you and or by your insurance company. Information regarding our billing and collection policy is available for your information on the back of your statement. We accept cash, check, and credit cards. Also, you have the option of paying your bill online.
What if I have more questions?
Our Patient Account Representatives are available Monday through Friday from 8am to 5 pm to assist you with any questions you may have regarding your account. Please call 910-295-6831, ask for Patient Accounts, and state the department you received your services. Due to the large volume of accounts and the personalized service we provide to each caller, we ask your patience when contacting our office. Please feel free to leave your name, telephone and account number on our voice mail system and we will return your call within 24 hours. When calling our office, please have your account number ready which appears on the top right hand corner of your statement. This will help us expedite your call.