910-295-6831 | Toll-free 800-755-2500About Us
Pinehurst Surgical is a group practice physician owned multi-specialty surgical organization serving a 15 county area. The organization was founded in 1946 by three surgeons whose foresight, vision for excellence, leadership and teamwork formed the basis for a group specialty practice to care for patients. Pinehurst Surgical is one of the largest multi-specialty surgical groups in the country with more than 37 physicians and a support staff of approximately 280. The primary practice location is Pinehurst with supporting satellite locations.
Practice Tools
- Medical Records System – connects all practice locations with no paper charts created since June 2005.
- Picture Archival and Communication System (PACS) – captures and stores images digitally, making the images available anywhere via the internet.
- GE HealthCare Centricity Group Management. GE HealthCare Centricity Group Management is our core computer system used for appointment scheduling, patient billing, and A/R reporting.
Leadership
Pinehurst Surgical Physicians Board of Directors
and
Administration
John K. Rezen, FACHE, Chief Executive Officer
James H. Moe, CPA, Chief Financial Officer
Phyllis Schuck, SPHR, Chief Information Officer
History
Pinehurst Surgical evolved from a simple teamwork concept in the need to care for patients. This concept formed our beginning and shapes every aspect of our existence today.
Drs. Clement R. Monroe, Michael T. Pishko, and William F. Hollister are the three physicians credited with opening the clinic in 1946 within the walls of Moore Regional Hospital. Charles A Speas Phillips, MD, Duwayne D. Gadd, MD, and William W. Allen, MD were the first additions to the group between 1947 and 1956. Through the continued foresight of these physicians and the needs of patients requiring more specialty care, Pinehurst Surgical founded its first separate physical distinction in 1957. Since our first distinct location in 1957, we have moved two additional times. The first relocation was in 1978 to 35 Memorial Drive and the most recent in 2006 to 5 FirstVillage Drive.
Pinehurst Surgical Today
Directed Care - Our approach today still models teamwork as we strive to care for our patients by providing an accurate diagnosis and the best treatment options for each individualized patient. We are committed to the group practice of medicine and to advancing surgical excellence. Our approach brings the best of medical and surgical care together through multiple specialties that communicate and coordinate with the patient's primary care physician.
Patient Centered Care - Our patients are our number one priority and our sole reason for existence. We believe in earning the trust of each and every patient and we will do what is right for people. We believe allowing patients easy and convenient access to a variety of services respects the patient's time and facilitates a more efficient diagnosis.
Up-to-Date Technology - Pinehurst Surgical utilizes an electronic health care record system allowing the practice to be chartless. Every aspect of the patient's medical evaluation, test results, reports and radiology imaging are all unified and integrated into a computerized patient health care record. The use of this system allows for increased efficiency, improved accuracy and communication and improved patient and referring physician satisfaction. We strive to continuously improve all that we do in order to fully meet the needs of our patients, referring physicians and others we serve.
Service Standards
The mission of Pinehurst Surgical is to provide the finest available surgical services, ethical and compassionate care and safeguard the confidentiality of our patients.
Our objectives are to remain committed to our mission and advance our group practice, Pinehurst Surgical must:
- Recruit and retain the highest-caliber of physicians and staff
- Excel in customer service, measure and reward operational excellence
- Foster learning for improving medical care in the community
- Achieve and maintain optimal patient access
- Ensure all decisions support our mission, vision and value statements
Mission, Vision and Value
Pinehurst Surgical Mission Statement
Pinehurst Surgical will provide the best care to every patient in an environment that fosters teamwork, respect and compassion for all.
Pinehurst Surgical Vision Statement
Pinehurst Surgical will be the source of surgical excellence for patients in our regional service area.
Value Statement
We value the importance of teamwork and respect the contributions of individuals in our practice. We value a healthy, creative and caring organization and demand the best of ourselves. We will strive to continuously improve all that we do in order to fully meet the needs of our patients, referring physicians and others we serve.
Core Values
Core Values: PATIENTS
- We will have compassion for people.
- We will do our best for people.
- We will do what is right for people.
- We will be available when people need us.
- We will respect the trust people have in us.
Core Values: EMPLOYEES
- We are dedicated to our employees.
- We will treat our employees fairly and with respect and integrity.
- We are committed to fair pay for fair work.
- We believe employees are our most important assets.
Core Values: PHYSICIANS
- We are committed to the group practice of medicine and to each other.
- We respect the individual physician’s relationship with his or her patients.
- We are committed to advancing surgical excellence.
- We are committed to the on-going financial stability of the Pinehurst Surgical, PA.